01406 372 717

Privacy Policy

We are committed to protecting the privacy of our website users. This privacy policy explains what information we collect and how we use it.

(1) Information We Collect

We may collect, store and use the following kinds of personal information:

(a) information regarding your use of this website, including your IP address, browser type, and content you have viewed and searched for.

(b) information you provide on registration with us including your name, postal address, email address, and telephone number.

(c) information relating to any enquiries, reviews or purchases you make on this website.

(d) information you provide for the purpose of receiving our newsletter and/or email notifications.

(e) any other information you choose to send to us.

We do not store your credit / debit card details on any of our systems. If you pay over the telephone, we will key your card details directly into our (virtual) terminal. This means we do not write it down, so we do not need to store it or dispose of it.

(2) Cookies

A cookie is a piece of information sent by a web server to a web browser, enabling the server to collect information from the browser. We use cookies to:

(a) keep track of you while you navigate our website.

(b) enable our website to recognise you when you return.

(c) remember which products you have added to your cart.

This website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies” to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
If you do not wish us to track your visit via Google Analytics, please disable cookies in your browser.

Our payment services provider may also send you cookies.

(3) Use of Your Information

We may use your personal information to:

(a) administer the website.

(b) personalise the website.

(c) allow you to: use our online shop, receive replies to enquiries and updates on the progress of your order, review a product, and to receive our newsletter where requested.

(d) deliver your purchases.

Where you write a product review for publication on our website, we may publish that information in accordance with the license you grant to us.

We use payment services providers Stripe, PayPal and Amazon to process our financial transactions. We will share your information with Stripe, PayPal and Amazon solely for the purpose of processing any payments you make via our website or any refunds due to you from us.

(4) Disclosures

We may disclose information about you if required to do so by law, or in order to establish, defend, or exercise our legal rights. We may also share your details with fraud and theft prevention agencies to protect both you and us from fraud and theft.

We will not pass your information to third parties except as provided in this privacy policy.

(5) Data Security

You are responsible for keeping your login details confidential. 

We will take reasonable precautions to prevent any loss, misuse or alteration of your personal data. 

All the personal information you provide will be stored on a secure server. All electronic transactions you send to or receive from us will be encrypted using SSL technology.

We do not store your credit / debit card details on any of our systems.

Data transmission over the internet is inherently insecure, and we cannot therefore guarantee its security.

(6) Your Rights

You have the right to access the personal information we hold about you. Should you wish us to remove details we hold about you from our systems, please let us know in writing (see section 8 for contact details).

If you have chosen to subscribe to our newsletter, you may unsubscribe at any time.

(7) Privacy Policy Amendments

We may update this privacy policy at any time by publishing a new version on our website.

(8) Contact Details

If you have any questions or comments about this privacy policy, please contact us at:
Delves Wood Bears
4 Station Road 
PE12 6QE
Email: sales@delveswoodbears.co.uk

(9) Data Controller

The data controller responsible for our website is Delves Wood Bears.

Privacy Policy last updated 13th May 2017.