Orders placed over the remainder of the Bank Holiday weekend will be shipped on Tuesday 18th April.
(1) Information We Collect
We may collect, store and use the following kinds of personal information:
(a) information regarding your use of this website, including your IP address, browser type, and content you have viewed and searched for.
(b) information you provide on registration with us including your name, postal address, email address, and telephone number.
(c) information relating to any enquiries, reviews or purchases you make on this website.
(d) information you provide for the purpose of receiving our newsletter and/or email notifications.
(e) any other information you choose to send to us.
We do not store your credit / debit card details on any of our systems. If you pay over the telephone, we will key your card details directly into our (virtual) terminal. This means we do not write it down, so we do not need to store it or dispose of it.
(a) keep track of you while you navigate our website.
(b) enable our website to recognise you when you return.
(c) remember which products you have added to your cart.
If you do not wish us to track your visit via Google Analytics, please disable cookies in your browser.
Our payment services provider may also send you cookies.
(3) Use of Your Information
We may use your personal information to:
(a) administer the website.
(b) personalise the website.
(c) allow you to: use our online shop, receive replies to enquiries and updates on the progress of your order, review a product, and to receive our newsletter where requested.
(d) deliver your purchases.
Where you write a product review for publication on our website, we may publish that information in accordance with the license you grant to us.
We use payment services provider PayPal to process our financial transactions. We will share your information with PayPal solely for the purpose of processing any payments you make via our website or any refunds due to you from us.
We may disclose information about you if required to do so by law, or in order to establish, defend, or exercise our legal rights. We may also share your details with fraud and theft prevention agencies to protect both you and us from fraud and theft.
(5) Data Security
You are responsible for keeping your login details confidential.
We will take reasonable precautions to prevent any loss, misuse or alteration of your personal data.
All the personal information you provide will be stored on a secure server. All electronic transactions you send to or receive from us will be encrypted using SSL technology.
We do not store your credit / debit card details on any of our systems.
Data transmission over the internet is inherently insecure, and we cannot therefore guarantee its security.
(6) Your Rights
You have the right to access the personal information we hold about you. Provision of this information may be subject to a fee, currently set at £10.00.
If you have chosen to subscribe to our newsletter, you may unsubscribe at any time.
(8) Contact Details
Delves Wood Bears
4 Station Road
(9) Data Controller
The data controller responsible for our website is Delves Wood Bears.